Having lovingly looked after my Xerox printer these last few years, I was extremely pissed to find that it did not survive the electrical storms the other day.I guess a failed PSU had to happen at one point in my life but not from such an expensive piece of equipment that is only two years old. A quick browse of Google highlights many other people who have experienced similar problems of PSU failure in their Xerox 8570 but not from an electrical storm. These guys have had failures just from turning off the printer and moving it to a new desk. The conclusion I am drawing here is one of a badly designed power supply or cheap components.
So how do we get this repaired?
Contact my Supplier. Printerbase was the supplier. I buy all my printers and inks from them as it is competitively priced. Unfortunately I was advised that they do not sell replacement PSU and my best bet was to buy a new printer. To be honest it was the response I expected as the PSU is not a customer fit part.
Contact Xerox for replacement. Again the response was what I expected. The printer is not under warranty and I refused to take out extended warranty when it was offered at £260 +VAT a year ago. A very friendly agent on the phone did however pass me the details of a company they use for parts (Computer Parts International). He even connected me direct and the young lady at CPI had a price for a new PSU within 30 seconds of the inquiry. £185 + £10 next day delivery + VAT.
Buy a refurbished PSU. That’s a possibility and I have located a couple of companies who offer this service. One in the USA for $150 plus delivery to the UK followed by import duty, VAT. One in the UK who is yet to reply to my inquiry.
Repair the PSU. The internet explains it so simply on what to look for. I can pretty much guarantee that the failed component will probably only cost £3. I don’t really have enough knowledge to really test and understand what I am testing for but the biggest reason is that this PSU is so tightly packed with components that it is difficult to access the components that need testing.
Hire a company to repair the PSU. Loads of companies offer this service. The first company approached (PSU Repair in Newbury) sent me a polite email saying that they do not repair these models. I can’t say I blame them having seen the complexity of this PSU. More to follow here…
Buy a broken printer from eBay. This is currently my preferred choice. Now that I have a price for a new PSU, all I need is a broken printer to bid on that still powers up.
Update -Sept 2015 – I’ve had many requests for information on the broken part in the PSU. It’s actually a capacitor which is fortunately on the edge of the cirucit board. Here is a picture of the offending item: